Metropolitan Touring (Ecuador)
Metropolitan Touring achieves significant results by implementing Business Management by Processes with Qualiplus.
Metropolitan Touring is the largest tourism company in Ecuador and the pioneer in ecological tourism in the Galapagos Islands, its main business segment. In 2005 they initiated the implementation of BMP (Business Management by Processes), applying Qualiplus’s methodology, which resulted in the simplification of the work, cost reduction and quality improvement in their customer service. Within the first year, the sales increased 20% and the net profit grew 92%.
“The real gains, as a result of the improvement that we were getting in several years in Metropolitan Touring, became tangible only after Qualiplus helped us redesign our chain of productive processes. The results have been spectacular, both in the reduction of wastes (time, work and money) and in profit growth. "
Roque Sevilla
President
Grupo Futuro
Leading company in aluminum recycling (Brazil)
- Sales volume and productivity were quadrupled in 4 years of implementation of Business Management by Processes.
- On-time delivery of liquid aluminum: from 107 to 20 minutes of average delay, in two months of work of an improvement team, and then a further reduction to just 2 minutes of average delay in shipments to customers.